The main reason for this is you may have sized the file differently to what you have specified in the instructions.

We print at 200DPI, all files should be prepared as that. However if you send or upload files that are less than 200DPI the chances of a print being pixelated or soft is enhanced.

As long as a colour space has been embedded, our system will print the files correctly. The main two colour spaces we work with are: Adobe98 and sRGB. Prophoto is available upon request. When uploading with OnDemand Pro, it is imperative to tick the correct colour space check box of which your files have been embedded. We have Adobe98 as our lab default. If your files have not been embedded with a colour space, our system will print them as Adobe98. Consequently, the resulting image will have a dramatic colour shift.

You should have a minimum 500MHz speed processor with 256MB RAM and the latest Java Runtime loaded from Sun, available from www.java.com

Kodak's DP2 software will refuse certain characters, and while we filter most out in OnDemand Pro, it's still best to not use apostrophes, commas, slashes or ampersands in image file names.

If you skipped the shortcut install, you can create the shortcuts from within Java Web Starts Application Cache Viewer. To get there, Click Start - Run and type javaws.exe and press Enter. Find the OnDemand Pro application and right-click on it. Select Install Shortcuts and they will be created. If using an older Java 1.4 version, right clicking will not get a response (you may also need to click View and select Downloaded Applications to see the right list). Instead, select OnDemand Pro, click Application in the menu bar and select Create Shortcuts. To remove a shortcut, follow the same steps and select Uninstall/Remove Shortcuts.

• 1) Verify the file has no illegal characters like a backslash in it from the My Information screens Account field, where N\A may be entered. Go back to the My Information screen and replace N\A with just NA, None, or NewUser.
• 2) Zip file corruption can occur in rare instances. Go back into the order and save it as an incomplete order; then Open the saved order. This will assign it a new random order number and you should be able to just complete the order and send it.

Different cameras and their image extraction software will occasionally embed a non-RGB colorspace (like CMYK or proprietary ones) or add EXIF header data. In these cases, while the thumbnails appear fine, Java is unable to render the full image into a product - they will appear darkened, hued, or not render at all. This issue has occurred since the release of Java 1.5, so removing all Java versions and launching OnDemand Pro from Bond Imaging's web site link will prompt to install the final Java 1.4 version. Java 1.4 did not have any issues handling the non-standard colorspace and renders the image fine upon placement into a product. Converting these images to standard RGB in Photoshop and/or removing the EXIF header data will allow the image to be rendered in a product.

There are several possible reasons why OnDemand Pro will not start up, or in some cases not transmit to the lab. We have found it is best to go through these steps in order and always end with cleaning out Temporary Internet Files:

• 1. Windows XP Service Pack 2 - Settings of the new Windows Firewall can prevent the client from launching or creating an FTP connection. Try turning the firewall off or set it to prompt for exceptions such as FTP.
• 2. Various Anti-Virus Applications - We have found that the home use versions of the Norton Internet Security/Antivirus and McAfee Security applications can prevent the client from starting. Try disabling these temporarily if the client will not start and turning them back on after successfully starting and installing shortcuts. To do this, open Control Panel and Administrative Tools and go into Services. Find the Norton or McAfee security services (proxy agent, firewall, network monitor, etc.), right-click on them and select Stop.
• 3. Internet Explorer (IE) Security Settings‚ If set to high may block the ActiveX calls made during the client launch. Try resetting Internet Explorer security levels (found in IE under Tools‚ Internet Options‚ Security tab) to default.
• 4. Internet Explorer Pop-Up Blocker. This is a new option that installs with Windows XP SP2. Try turning this off in Internet Explorer under Tools‚ Pop-up Blocker.
• 5. Clear out your Internet Explorer cache. This can be done in IE under Tools‚ Internet Options. On the first tab, General, look in the center section marked Temporary Internet Files and select Delete Files. Click OK at the confirmation window, wait for the mouse pointer to return to normal from the hourglass, and try the OnDemand Pro launch again.
• 6. If you have run OnDemand Pro before on the system and it is suddenly failing with an Invocation Exception error, after clearing out Temporary Internet Files in the steps above, remove the ROES application from Java Web Start to ensure a fresh download and install. Select Start - Run, type javaws.exe and press Enter. When the Java Web Application Viewer opens, find the OnDemand Pro application and highlight it. In Java 1.4, select Application and Remove. In Java 1.5, click the button at the bottom to Remove Selected Application. This will remove OnDemand Pro from your system along with any desktop shortcuts. To reload, go to the Bond Imaging web site in your browser and click on the OnDemand Pro link.
• 7. We have had a number of reports from studios seeing this error at startup: java.lang.ClassNotFoundException: com.softworks.roes.app.ROESApp java.net.URLClassLoader$1.run java.security.AccessController.doPrivileged java.net.URLClassLoader.findClass com.sun.jnlp.JNLPClassLoader.findClass java.lang.ClassLoader.loadClass java.lang.ClassLoader.loadClass com.sun.javaws.Launcher.doLaunchApp com.sun.javaws.Launcher.run java.lang.Thread.run

This is usually a corruption of the launch file downloaded when OnDemand Pro starts. Clean out your Internet Explorer cache/Temporary Internet Files as above and re-start OnDemand Pro.

This can happen on Windows PCs, it is caused by a Java corruption and can occur when you have several versions of Sun's Java running on the system. When Java updates on Windows, it adds another version onto the system as opposed to simply upgrading the existing version. If this issue arises, open Control Panel on your system and open Add/Remove Programs. Find the Java Runtime versions on the system, then highlight each and remove them. Reboot the system and re-start OnDemand Pro from Bond Imaging's web site, this will check for Java on the system and prompt for a download and install. You can also jump to Downloads page to do a manual download/install of Java's latest version.

Some OS X 10.4 systems trying to run OnDemand Pro have displayed startup errors regarding Java versions available. This is because OnDemand Pro requires Java 1.5 and in many 10.4 systems Java 1.5, while installed, is not the preferred Java set in the operating system.

To resolve these startup errors, open a Finder window on the system. Select the local hard drive (usually listed as Macintosh HD) and then choose System, then Library, then CoreServices. Once viewing the contents of CoreServices, scroll down and locate Java Web Start.app and copy it to the clipboard (right-click or CTRL click and choose Copy). Now to put the file where expected, again in a Finder window choose Applications and Utilities. Paste it into the Utilities folder (right-click or CTRL-click and choose Paste Item with the Utilties folder highlighted).

To get a new shortcut, open Java Preferences.app from the same Utilties folder and click the Network tab, then click View cache at the lower right to bring up the Java Cache Viewer. Use the menu or icon to create a desktop application or shortcut as desired.

To resolve these startup errors, using Finder go into Java Preferences (open Finder, select Applications, the Utilities folder, the Java folder, then open Java Preferences.app) and look on the first tab under the Java Application Runtime Settings.

The common denominator seems to be the moving of the desktop icon to the dock or into an Applications folder from the desktop. The safest steps to resolve this are to clear the Temporary Internet Files from Java and delete the shortcuts from the dock or Applications folder to get everything cleared. To clear the Java Temporary Internet Files, open Finder and go to Applications - Utilities \'96 Java and open Java Preferences.app. At the bottom of the first tab there will be either a Delete Files button (click and click OK through to clear the applications/applets) or a Settings button (click Settings then Delete Files in the new window).

If you are using the OS X 10.4 operating system and are experiencing OnDemand Pro launch issues where the OnDemand Pro icon bounces in the dock followed by zero activity.

We were able to start OnDemand Pro using the Java cache window, where the launch of the saved application was treated as a fresh start - downloading OnDemand Pro and then running as normal. This can be found by going into Finder, selecting Applications, then Utilities, then Java, and opening the Java Web Start app. Using the Java Web Start to launch OnDemand Pro appeared to re-link the Java cache, as the old shortcuts worked again after the application had been run once from the cache window. Mac OS X 10.6 Snow Leopard Supports OnDemand Pro